Privacy Policy
How HAYA protects your personal and health information.
1. Our Commitment to Your Privacy
HAYA takes your privacy seriously. We understand that health information is among the most sensitive personal data. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We have written this policy in simple language so that everyone can understand it.
2. What Information We Collect
When you use HAYA, we may collect the following types of information:
- Account information: your name and email address when you create an account
- Health profile information: age, gender, blood type, weight, allergies, chronic conditions, medications, and emergency contacts that you choose to provide
- Chat conversations: the messages you exchange with the HAYA health chat
- Voice recordings: temporary audio recordings when you use voice input, which are converted to text and then deleted
- Payment information: processed securely through third-party payment providers; we do not store your payment card details
3. How We Use Your Information
We use your information only for the following purposes:
- To provide you with health guidance through the chat service
- To maintain your health profile so you do not have to re-enter information
- To process consultation bookings and payments
- To send you health alerts and important updates
- To improve the quality and accuracy of the platform
4. How We Protect Your Information
Your health information is encrypted both when it is being sent to our servers and when it is stored. We use industry-standard security measures to protect your data. Access to your personal information is restricted to authorized personnel only. We regularly review our security practices to ensure your data remains safe.
5. Who Can See Your Information
Your health profile information is private to you. We do not sell, rent, or share your personal or health information with third parties for marketing purposes. Health professionals you consult with through the platform may see information you choose to share during a consultation. We may share anonymized, aggregated data for research purposes, but this data cannot be used to identify you.
6. Your Rights
You have the right to:
- View all the information we have about you
- Update or correct your information at any time
- Request that we delete your account and all associated data
- Withdraw your consent for data processing at any time
7. Data Retention
We keep your information for as long as your account is active. If you delete your account, we will delete your personal and health information within 30 days. Some anonymized data may be retained for research and platform improvement purposes.
8. Children's Privacy
HAYA is designed for use by people of all ages, but accounts should be created by adults. If a parent or guardian is using HAYA on behalf of a child, the parent or guardian is responsible for the information provided.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at [email protected] or [email protected].