Medical Disclaimer
Important information about the health guidance provided by HAYA.
HAYA provides general health information to help you understand your health and make informed decisions. HAYA does not provide medical care, diagnose conditions, or prescribe medication. It does not replace professional medical advice, diagnosis, or treatment.
What HAYA Does
HAYA provides general health information, vital signs education, first aid guidance, a directory of health providers and facilities, emergency contact information, disease outbreak alerts, and a health chat service. These services are designed to help you understand your health, know when to seek professional care, and find the care you need.
What HAYA Does Not Do
HAYA does not:
- Diagnose diseases or medical conditions
- Prescribe medications or treatments
- Replace the advice of a qualified health professional
- Provide emergency medical services
- Guarantee the accuracy of all health information at all times
In Case of Emergency
If you or someone near you is experiencing a medical emergency, do not use HAYA as your first response. Call emergency services immediately or go to the nearest hospital or health facility. In South Sudan, you can reach emergency services at 999 (Police), +211 922 222 999 (Juba Teaching Hospital), or +211 920 200 730 (Red Cross).
HAYA Chat Guidance
HAYA Chat provides general health guidance based on the symptoms you describe. This guidance is generated using health information and is intended to help you understand what might be happening and what steps to consider. It is not a medical diagnosis. The chat will always recommend that you see a qualified health professional for proper evaluation and treatment.
HAYA Direct
Health providers and facilities listed on HAYA are self-registered. HAYA is working toward a verification system for medical professionals, but until that system is fully in place, we encourage you to verify the credentials of any health provider before seeking their services. HAYA is not responsible for the quality of care provided by listed providers or facilities.
Your Responsibility
By using HAYA, you acknowledge that the platform provides general health information only. You are responsible for your own health decisions. Always consult a qualified health professional before making decisions about your health or the health of someone in your care.
Contact Us
If you have any questions about this disclaimer, please contact us at [email protected] or [email protected].